A Dedicated Team of Usability Consultants

It is critical that organisations ensure their software investment delivers the right information to the right people and that these people keep coming back time and time again.  Any weakness in the user experience and usability of your website or application means that your users will leave and not return, resulting in a poor return on investment.

A dedicated usability team
Innovation Digital has a dedicated usability consultancy team that is highly skilled in testing the usability of your website, intranet, extranet, software or mobile application.  Our usability testing services can be carried out by usability experts, involve real life users or a mixture of both. Tests can range from performance measurement with large numbers, to qualitative tests with a few users per target audience.  We believe that different types of usability test yield different types of results and we can advise you on the best approach based on the kind of data you require.

What we do
Our usability consultants test the following elements of the application, any weakness may result in a poor customer experience:

• User Interface Design
• Page Layout / Content
• User Controls
• Information Architecture / Navigation / Sign posting
• Search Features
• User Needs vs Site Objectives

Our usability consultants can manage all aspects of the usability testing process from the provision of scenarios, test questions, recruitment of users, incentives, eye tracking software and setting up a testing enviroment.  We can provide written or oral reports on all the issues encountered by users and prioritise them by severity.  Our findings will also include recommendations on how to redesign the product to prevent users experiencing these issues repeatedly.

What next?
Usability testing can be inexpensive, with engagements starting at 3/4 days, so please call the consultancy team in our Glasgow usability team on 0141 273 7000 or call our London number on 020 3384 2000.

Alternatively, fill in the form below: