User Research

Innovation Digital consider ourselves experts in the field of user research and user analysis.

We have carried out a number of user research projects for organisations such as NHS Quality Improvement Scotland, the Department for International Development, Herriot Watt University, NHS Education for Scotland and National Museums Scotland.

We can offer a number of user research services that will help you accurately identify your users needs in order to improve your website, intranet or application. These include:

  • Usability testing
  • Persona creation
  • Journey creation
  • Eye tracking
  • Card sorting
  • User interviews
  • Focus group research
  • Accessibility testing

Generally, Innovation Digital will conduct a user research project prior to carrying out a user-centered design or web development project but can also carry out user research projects on a standalone basis. The findings from the user research can be used to form the foundation of your website solution and strategy.

For more information, please call our Glasgow Sales Team on 0141 273 7000.
 

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Previous Usability Work
The following are some examples of projects in which we have undertaken expert usability evaluation and/or usability testing:

  • NHS QIS – User Experience Consultancy
  • NHS Health Scotland – Usability Testing
  • NHS Choices – Usability Testing
  • RBS – Usability Testing
  • Scottish & Southern - Heuristic Review
  • The City of Edinburgh Council – Usability Testing
  • DFID – Usability and Accessibility Testing
  • Cairngorms National Park – Heuristic Website Review
  • Edinburgh Inspiring Capital – Heuristic Website Review
  • National Galleries of Scotland –  Usability Testing
  • Heriot-Watt University – Expert User Evaluation
  • Heriot-Watt University – Card Sorting/Focus Group
  • Sainsburys Bank – Interface Consultancy
  • NHS e-Library – User Interface Analysis