Hi, we're hiring - senior account manager opportunity

Senior Account Manager

Can you build, nurture and maintain strong, trusted relationships? Do you love spotting an opportunity and making things happen? Do you want to work with a talented team of marketeers, creatives, designers, thinkers, writers, techs, project and account managers and be a crucial part of our growing agency? If so, then you could be the talented Senior Account Manager we’re looking for.

ID are growing, evolving and expanding our services across the board. We’ve been working hard, transforming from a more traditional digital agency into a full-service creative agency with digital in its DNA and we’re looking for a new breed of ID superstar to help us with our continuing transformation. This is a revolutionary and exciting time to be joining Team ID.

We’re looking for someone to:

  • be responsible for managing and growing client engagement activities across multiple key accounts
  • work closely with all internal departments; creative, strategy, planning, marketing, design, development, project management and production to formulate, brief and provide successful and leading-edge creative digital solutions for our clients
  • play a key role in building and cultivating relationships and opportunities within existing client accounts as well as supporting our new business team
  • act as the main point of contact for clients you will shape account plans and strategic client development
  • develop account revenue and growth by identifying client business goals, cross-sell and upsell opportunities

We’re looking for someone with:

  • 5+ years’ experience in a similar agency role
  • Demonstrable experience in professional client relationship management and the ability to communicate with clients at a senior level
  • A creative mind – feeding in to various types of projects, campaigns, pitches and pro-actives
  • The ability to plan, strategise and identify opportunities within existing client base to deliver client account growth
  • A breadth of knowledge across the digital marketing and creative technology sector, including but not limited to knowledge of; CMS systems, web design and build, e-commerce, mobile web, SEO, PPC, social media, email marketing and online advertising
  • Excellent verbal and written communication skills to clearly articulate ideas and innovative solutions
  • Strong commercial awareness – accurate and timely financial and commercial management
  • Strong attention to detail and budgetary restraints who can set, monitor and deliver on forecast targets and performance metrics
  • The confidence to lead client meetings at all levels
  • Effective team management capabilities – pro-active leadership that encourages teams to perform to the best of their ability
  • Experience to support new business acquisition by attending pitches, chemistry sessions and lead client communications throughout the pitch process
  • The skills to on-board new clients

You will…

  • Have seriously strong communication skills – you are part of a team and will be expected to collaborate, be proactive, constantly communicate and offer up your opinion as much as possible
  • Love what you do – if you don’t, you probably shouldn’t be doing it
  • Be flexible – we’re flexible and we’d expect the same from you from time to time
  • Be a problem solver
  • Be self-motivated – a can-do attitude and enthusiasm for all things digital will get you far
  • Challenge the status quo – we have a dynamic environment where we are always looking for better ways to do things and innovate. “That’s just the way we do things” doesn’t fly here
  • Be a confident and hardworking individual who would relish playing a major role within a fast-growing business
  • Be a strong team player who can effectively influence and motivate project teams in a positive manner and able to build respect and trust from colleagues and clients alike
  • Be able to prioritise your own workload, be level headed, dependable, adaptable, articulate and calm under pressure

We’re an ever evolving creative collective, so extra skills get bonus points. Advertising qualification? Social Media Guru? Blogger? We’d love to hear about what you get up to when you’re not schmoozing clients.

The Perks:

In addition to a competitive salary, we also offer an excellent culture and ace agency benefits, which include:

  • Performance related bonus scheme
  • A generous enhanced pension contribution
  • Private medical cover
  • Monthly desk massage (from our corporate massage therapist)
  • Flexible working
  • Unlimited holidays including your birthday off
  • Training and book allowance
  • Access to excellent coffee, our sweetie jars and a well-stocked drinks fridge
  • Friday breakfast rolls on us
  • Endless supply of Tunnock’s and Irn Bru

Finally …

This is a full-time, permanent role. You’ll be based in our Glasgow Bath Street office. To apply please send your CV and a nice covering letter to careers@innovationdigital.co.uk with ‘Senior Account Manager’ in the subject line.

We look forward to meeting you!